AJA KONA 3G Instruction Manual download pdf (Page 122)

114

Updating Software

Check on the AJA Video website:

http://www.aja.com/support/konaNEW/kona-3g.php

for software updates. If any are available, download the file and read any associated

instructions prior to installing the software.

Support

When calling for support, first check over your system configuration and ensure everything

is connected properly and that current Final Cut presets and Easy Setups match what you

are trying to do. Even if you cannot find the cause of the problem, having this information at

hand will help when you call Apple or AJA Customer Support for help.

If the problem is unknown or you need general help, first contact the dealer where you

purchased the product. AJA dealers offer product support for many service requirements.

Changes made to Final Cut’s configuration

aren’t remembered or you need to force a

change to them.

Under some circumstances, Final Cut Pro may need to be

initialized back to the factory default state as it was when

you installed it. The easiest way to do this is to locate

Final Cut’s preference file and discard it.

To do so, follow this procedure:

1. Locate the file named “Final Cut Pro Preferences”.

Note: path to file is “Macintosh HD/users/username/library/

preferences/final cut user data.”

3. Click and drag that file to the Trash Can icon and drop

it there.

When you next start up Final Cut Pro, it will present the

“Choose Setup” prompt (as in initial installation) where

you can again choose a desired KONA 3 input format in

the “Setup For” pulldown and re-enter a desired system

scratch disk (your RAID).

Video in the canvas stays frozen during

playback.

1. The sequence setting does not match the “playback

output setting” found at FCP Audio Video Settings -> AV

Output.

2. Canvas/Viewer zoom setting exceeds the fit-to-

window setting. Change to “Fit-to-Window.”

Video output is black.

1. External video is set to “No Frames” (View -> External

Video).

2. The “Playback output setting” found at FCP Audio

Video Settings -> AV Output is set to “none” or to a non-

KONA 3 device.

Video stutter during playback. RAID cannot sustain data rate.

Red render bar occurs when placing a clip

on a sequence.

The sequence setting does not match the clip setting.

Table 1. Problem Solving by Matching Symptoms to Remedies

Symptom Check

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