AJA KONA 3G Instruction Manual download pdf (Page 121)

If You Run Into Problems

One useful way to find the source of problems is to isolate your system to the smallest size

wherea the problem still occurs and then note all the symptoms. This serves to eliminate areas

not involved in the problem and make finding the problem easier.

Once you’ve noted problem symptoms, look through the following table and see if any of the

symptoms are listed. If so, check the items listed. If you later need to call for customer service,

let them know all of the things you’ve tried and when and how the symptoms appeared.

Table 1. Problem Solving by Matching Symptoms to Remedies

Symptom Check

Disk RAID cannot keep up (dropped

frames etc.).

Ensure the disk system is providing at least 50 MB/second

sustained transfer rate

Dropped frames during playback.

1. Canvas/Viewer zoom setting exceeds the fit-to-

window setting. Change to “Fit-to-Window.”

2. RAID cannot sustain the data rate of the clip/sequence.

3. The sequence setting does not match the “playback

output setting” found at FCP Audio/Video Settings -> AV

Output.

4. Virus checking software running in the background

(disable it).

5. Scratch drive not set to the RAID.

Dropped frames during record.

1. RAID cannot sustain the data rate of the capture preset

codec.

2. Virus checking software running in the background

(disable it).

3. Scratch drive not set to the RAID.

Media is not being captured from desired

external device.

Check the settings in the Input tab of the KONA 3 Control

Panel application. Also check equipment cables.

Dropped frames during playback

Look for scroll bars in the viewer or canvas as a warning

sign that the zoom setting exceeds the fit-t-window.

Chapter 5: Troubleshooting

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AJA KONA 3G Instruction Manual Page 121