AJA KONA LHe Plus Instruction Manual download pdf (Page 65)

KONA LHe Plus Installation & Operation Guide — Support

Support

When calling for support, first check over your system configuration and ensure

everything is connected properly and that current Final Cut presets and Easy Setups

match what you are trying to do. Even if you cannot find the cause of the problem, having

this information at hand will help when you call Apple or AJA Customer Support for help.

If the problem is unknown or you need general help, first contact the dealer where you

purchased the product. AJA dealers offer product support for many service requirements.

If the problem is a Final Cut Pro operational issue, Mac Pro system issue, or Xserve RAID

issue, then call Apple Customer Support for help.

If the problem is an AJA Video KONA LHe issue, then contact AJA Video Customer

Support using one of the methods listed below:

Contacting by Mail Address:

180 Litton Drive, Grass Valley, CA. 95945 USA

Telephone: 1.800.251.4224 or 1.530.274.2048

Fax: 1.530.274.9442

Web: http://www.aja.com

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AJA KONA LHe Plus Instruction Manual Page 65